At Syracuse Haulers, we know it can be frustrating trying to get answers to your questions. So we made it easy! Feel free to explore our FAQ page for commonly asked questions, and if you don’t see the answer you’re looking for, feel free to reach out for more information on our services.
Starting service is easy, just call our office and a representative will be happy to set you up.
You can call the office and you will be directed to the sales dept. which will contact you to set up a time to meet, or you can fill out the questionnaire on-line and submit it and we will contact you shortly.
Forgot to put it out on time? Contact our office and schedule a return service for an additional fee.
Think we missed you? Give us a call so we can assist you!
Not in a hurry? You can simply keep it with the trash/recycling for your next regularly scheduled day. Please keep in mind, however, that overflow is not permitted.
Give us a call and we can schedule a special pickup for you. A customer service team member will tell you how much for the collection as well as when you can expect the service to be done. All special pickups are for an additional fee.
Our website contains an updated list of the holidays we observe and how that will impact collection days. Please check our website and social media as well for regular service updates.
Yes, if it is for a period of 6 weeks or more. Just contact our office and we can suspend your service for the time you are away through a seasonal hold.
If you stay in our coverage area, we will set up your next service address and continue your service. Just give us a call and we can tell you if we provide service at your new residence.
What does it mean when your municipality changes over to automated collections? We got together some commonly asked questions here, but if you have more specific questions, feel free to reach out to us or your municipality.
Automated collection is the removal of trash and single stream recycling placed curbside, using a collection truck with a mechanical arm. The truck is controlled by a single operator, who controls the entire loading operation from his cab of the vehicle. He will lift, empty and return the Toter to same spot.
- It’s Safer: A Sanitation Worker is the 7th most dangerous job in the nation with a fatality rate of 25 per 100,000 workers. Waste collectors are also exposed to health and environmental safety risks due to heavy work loads, volatile compound, potentially hazardous or even infectious materials.
- More recycling: A Toter can hold more material than a hand carry bin.
- Less waste to landfill: More recycling means less to landfill, which means longer landfill life.
- Cleanliness: Use of a Toter with attached lid, reduces the incidence of wind-blown litter resulting in cleaner streets and water drainage systems. Toters also prevent animal scavenging.
- Ease of Use: Rolling a Toter to the curb is easier, more maneuverable and safer for residents because there is no carrying or lifting of heavy and/or multiple containers. The Toters are well engineered with a low center of gravity for stability.
- Improved collection efficiency: Allows collections to be performed by one sanitation worker, simplifies trash and recycling pick-up and streamlines the collect process, which helps reduce cost.
Each business or dwelling unit will be provided with 2 – 95 gallon roll-out carts, referred to as Toters. One Toter will be black and used for trash only, the second Toter will be neon green and used for recycling. The collection truck will be equipped with a lifting device on the curbside and two separate compartments for trash and single stream recycling.
Your Toters will be delivered. PLEASE DO NOT USE YOUR TOTERS UNTIL THE START DATE. Syracuse Haulers will not be fully equipped to collect these Toters until official start date.
Yes. All trash should be bagged as best as possible before it is put into Toter. Bagging helps keep the Toter clean and reduces wind blown litter. Any trash outside of the Toter will not be collected.
No. The Toters are designed to be compatible with the automated truck.
The Toters are the property of Syracuse Haulers Waste Removal, Inc. and each one is assigned to an address with a corresponding serial number. If the collection truck causes the damage, or a result of normal wear, Syracuse Haulers will replace the Toter at no charge to you. Damage resulting from negligence or abuse by the resident will be the responsibility of the resident, a $125.00 charge will be applied. Any theft of a Toter must be reported to the Village/Town Police Department, non-emergency phone number, and a copy of the police report submitted to Syracuse Haulers Waste Removal, Inc.